No Refund Policy

At Riala, all sales are final. We do not provide refunds, returns, or exchanges for any reason other than those required by law. By placing an order, you acknowledge and agree to this policy.

Why We Do Not Offer Refunds

Our products are carefully sourced, inspected, and packaged to ensure the highest quality. Because inventory is limited and items are often made-to-order, we cannot accept returns or resell unwanted items. This helps us maintain strict quality control and fair pricing for all customers.

Damaged or Incorrect Items

While we do not allow refunds or returns for change of mind, wrong size, or preference, we will replace items if they arrive:

• Defective

• Damaged during shipping

• Incorrect (wrong item shipped)

To file a claim, contact us at soleashop.info@gmail.com within 7 days of receiving your order. Please include your order number, clear photos of the issue, and a description. Approved cases will receive a replacement at no additional cost.

Exchanges

We do not offer exchanges except in cases where an item is defective, damaged, or incorrect as outlined above.

Contact

If you have questions about your order, please reach us at:
soleashop.info@gmail.com